you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. If you wouldn't mind could we get a screenshot of the issue you're having. This will give us more information for us to work with and find out exactly what's going on. I'll leave an article down below on how to do so.
Note you may need to drag the photos into the response box in order to add the photos to the post.Once you get the chance let us know and we'll see what we can do.