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My Account has been closed

jobworker
jobworker Mac Beta Beta
edited January 30 in Before you Buy

Below is the email I received after having spoken to Quicken that my account is good until next year.

********

Hello Chris,

Your Quicken membership has expired as of 1/29/2021. Connected services have been turned off. However, you will always have access to your financial data. 
To reinstate your Quicken Deluxe membership, please visit My Account
If you have other questions or need additional help, please contact support.

Thank you,
The Quicken Team


Best Answer

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @jobworker

    Thank you for taking the time to visit the Community to post your issue.

    I have sent you a direct message requesting some more information.

    Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    Thank you,
    -Quicken Tyka

    ~~~***~~~

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    jobworker said:
    ...
    I beg to differ. According to the image you provided, your membership clearly is valid until next year, January 30th, 2022 ... 365 days from today.
    Does Quicken Mac still give you membership expired warnings?
    Have you shut down Quicken and then restarted it?

  • jobworker
    jobworker Mac Beta Beta
    Yes it is all working both my production and Beta versions.  However my account shows
    "

    MEMBERSHIP & SUBSCRIPTIONS

    Quicken Deluxe ($51.99/year)

    Expired on Jan 29, 2021

    Renew"

    It is the 'connected services" I am concerned about, though I just checked my Mobile balance and that appears to reflect my desktop.  I just don't feel comfortable with the wrong information in my account and need it resolved.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited January 30
    Are you looking at the exact same Quicken ID at quicken.com that you are using on your desktop and smartphone? Or might you have two or more Quicken IDs?
  • jobworker
    jobworker Mac Beta Beta
    I only have the one Quicken ID.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @jobworker

    Thank you for taking the time to visit the Community to post your issue.

    I have sent you a direct message requesting some more information.

    Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    Thank you,
    -Quicken Tyka

    ~~~***~~~
This discussion has been closed.