Bank accounts wont sync to mobile app. - "OFX client application is not supported"

I can't get my banks accounts to sync to the mobile app. I have the quicken subscription version. Each time I try I get "Ofx client application is not supported". Bank uses Direct Connect . Have contacted the bank and they suggested contacting quicken. Any help would be appreciated. Btw, I have no problems downloading transactions from this bank.


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Where does this message appear -
    on the Quicken desktop when you try SYNC,
    or on the Mobile APP - Android or IOS ?
    What version of Quicken on the desktop .... Help --> About Quicken
    QWin Deluxe Subscription - Win10
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    What financial institution?
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website:
  • It's Farmers and Merchants in Harrisonburg, va. I get the message on desktop trying to sync to mobile app. Windows version R31.12.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @farmer2280

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    If you have not done so already, I would start by taking a moment to review the steps and information available here.

    Please let us know if you still receive the error after completing these steps.

    Thank you,
    -Quicken Tyka