Bank accounts wont sync to mobile app. - "OFX client application is not supported"

farmer2280

I can't get my banks accounts to sync to the mobile app. I have the quicken subscription version. Each time I try I get "Ofx client application is not supported". Bank uses Direct Connect . Have contacted the bank and they suggested contacting quicken. Any help would be appreciated. Btw, I have no problems downloading transactions from this bank.

Ps56k2

Where does this message appear -
on the Quicken desktop when you try SYNC,

or on the Mobile APP - Android or IOS ?

What version of Quicken on the desktop .... Help --> About Quicken

Chris_QPW

What financial institution?

farmer2280

It's Farmers and Merchants in Harrisonburg, va. I get the message on desktop trying to sync to mobile app. Windows version R31.12.

Quicken_Tyka

Hello @farmer2280

Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

If you have not done so already, I would start by taking a moment to review the steps and information available here.

Please let us know if you still receive the error after completing these steps.

Thank you,
-Quicken Tyka