Cannot Update Loan Details

I have an Auto Loan created and for some reason it created a Payoff as of February 2021. First of all Why, when my loan was created July 2020 and has a length of 6 years? I am trying to edit the Loan Details, but nothing happens when I click the LOAN DETAILS button as suggested in the How To documents?
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Answers

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @JodiB

    Thank you for taking the time to visit the Community although, I apologize that you haven't received a response.

    Did you recently add this loan and this is what was added to the file or did the loan work previously and this was a recent change?

    If this was a recent change, I would start by restoring a backup from prior to the issue and see if that resolves the issue.

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Please let us know how it goes!

    Thank you,

    -Quicken Tyka

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