CC-505 every month with Citibank after statement closure date

wpc09

Every months, immediately after Citibank credit cards statements are issued, I get CC-505 errors when I do One-Step Update. My only way to resolve the issue has been to reset each account. When I reset, I then have to deal with a set of duplicate downloaded entries.

Why is this same error occurring every single month after Citibank completes a credit card monthly statement cycle?

Quicken Francisco

Hello @wpc09

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd. I'm wondering what's causing that  only during the statement cycle. One thing we could try is to deactivate and reactivating the account to see if that may help but since it only happens once specific time of month it might be a bit more tricky to track down. I'll leave the steps down below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

 Once you've had a chance to try this let us know if everything is still connecting properly and if you still have the same issue. 

Thanks,

Quicken Francisco