Hello @Liane Carter
Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this issue.
We'll need a bit more information to be able to assist.
First, please navigate to Help > About Quicken and provide the release that you are currently running.
May I ask that you please take a moment to review the steps and information available here and confirm the location of the data file? Is the file stored on the hard drive or a cloud drive?
Storing the file in a cloud drive may cause the issues you have described.
Please let us know!