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Where did my account go

One of my accounts has completely disappeared. It's not hidden because it does not even show up when I go to tools and then account list. I KNOW I DID NOT DELETE IT. My last back up was on 1/15 (a month ago) and unfortunately, since then I have done a lot of work (catching up on 3 months worth of transaction categorizations). Is there any way to get this account back without restoring the back up file? Unbelievable that an account would disappear.

Answers

  • Valderi
    Valderi Member ✭✭✭✭
    When you go to tools and then account list, on the bottom left, select "show hidden accounts", If you see your account, go to "Edit" then "Display Options" and uncheck "Hide account name in account bar and account list".
    Let us know if it works.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    If you have not changed Quicken Backup settings, Quicken should be making occasional Automatic Backups in addition to the Manual Backups you have taken.
    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    For future reference:

    How to properly set up Quicken Backup
    How to make Quicken create a backup for you automatically every time you close Quicken
    What Quicken backups are available where?

    For the sake of this discussion it is assumed that your Quicken data file is located in the Default (and recommended) place: C:\Users\username\Documents\Quicken

    Review the backup settings available in Quicken (under Edit / Preferences / Backup).

    In there you will find two types of backup: Automatic and Manual Backup.

    Automatic Backup should be enabled and always goes to a \Backup folder that's part of the folder which contains your current Quicken data file, e.g. \Documents\Quicken\Backup. Set it to create a backup after running Quicken [1] times and to keep [9] (or more, your choice) backup copies.
    The file name for Automatic Backup files contains a date and time stamp as part of the file name, e.g. QDATA-2020-03-22.PM03.45.QDF-backup

    To create a Manual Backup copy of your Quicken data file on an external device (USB-hard drive or USB memory stick recommended), put a checkmark at "Manual Backup Reminder" to enable the function and set "Remind me after running Quicken [xx] times" to [1].

    Click OK to save the changes.

    From now on, when you close Quicken using the red X button, you will get a popup window.

    When you get this window for the first time, on some versions click the radio button for "Backup on my computer".
    Change the Backup File name's drive letter and path to point to your external device so that it looks something like this: E:\Quicken Backup\QDATA-2019-04-01.QDF-backup
    or use the Change button and work your way through the dialog.

    Do not change the filename portion! Just overtype the drive letter and choose a backup folder name. If the folder does not exist, it will be created.

    Also choose the option to "Add date to backup file name".

    Every day when you run Backup or close Quicken, an additional backup file is created. Without the Add Date option you only have 1 backup copy which is overwritten every day ... and that may prove bad in a problem recovery situation.

    Allow this backup to run to save the changes made on the screen.

    Of course, once in a while you will have to go in and delete some of the oldest backup files, at your discretion, to avoid filling up your USB device.

    One can never have enough backups of a Quicken data file. BTDTGTS!


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