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xlog.dat files appearing in chinese! I'm english. can't open my account now. Any ideas?

I'm getting notice that Quicken has an error & can't open one of my accounts. All others work fine. But now I see xlog.dat files on my desktop related to the account in chinese characters! I show no security breaches. Anyone familiar with this and how to fix?

Best Answer

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Accepted Answer
    Quicken log files are encrypted. You need to use the feature in Help / Log Files to be able to read them in clear text.

    Quicken crashes, hangs or loops at startup?

    Please try this:

    Reboot Windows.
    Close Quicken (or do not start it at all).
    Use Windows File Explorer to locate and rename your current Quicken data file, for example, if it's called Qdata.QDF rename it to QdataX.QDF
    Usually your file is located in your \Documents\Quicken folder.

    Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
    If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.

    • If you get to this point without Quicken crashing
      • click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
      • If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. Go back to restoring successively older backups until you find a file that works
        https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
    • If you can't get Quicken to start at all,
      • When done, reboot your computer and then reinstall Quicken from  your account at quicken.com or your installation CD or saved downloaded installation file and allow it to update to the latest available patch release level.

Answers

  • BTW, I do not use the Quicken online features or have this account linked to my bank
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Accepted Answer
    Quicken log files are encrypted. You need to use the feature in Help / Log Files to be able to read them in clear text.

    Quicken crashes, hangs or loops at startup?

    Please try this:

    Reboot Windows.
    Close Quicken (or do not start it at all).
    Use Windows File Explorer to locate and rename your current Quicken data file, for example, if it's called Qdata.QDF rename it to QdataX.QDF
    Usually your file is located in your \Documents\Quicken folder.

    Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
    If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.

    • If you get to this point without Quicken crashing
      • click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
      • If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. Go back to restoring successively older backups until you find a file that works
        https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
    • If you can't get Quicken to start at all,
      • When done, reboot your computer and then reinstall Quicken from  your account at quicken.com or your installation CD or saved downloaded installation file and allow it to update to the latest available patch release level.

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited February 16
    But now I see xlog.dat files on my desktop related to the account in chinese characters! I show no security breaches. 
    Those files are there because you have your Quicken data file(s) on your Desktop.  The OFX and Sync logs are stored where the data file is stored.  And those aren't Chinese characters.  These logs have sensitive information in them so they are "scrambled".  To view their contents you select Help -> Log Files (OFX or Cloud Sync)

    Note though this has nothing to do with any errors you are having.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Thank you!! All fixed
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