Resolved 2/17/21 Vanguard Returns OL-220 Error

Quicken Sarah

We are receiving reports of some Users receiving a OL-220 error when adding or updating accounts with Vanguard.

We have escalated this error to our service partners and recommend allowing up to 24 hours before attempting to add/update accounts once again.

If you would like to be automatically notified as updates and/or a resolution becomes available, please 'bookmark' this alert by clicking the yellow star in the upper right.

Thank you!

Quicken Sarah

UPDATE 2/17/21

A fix has been implemented that will resolve the OL-220 error, however to receive the fix, please follow the steps available here, to download a new financial institution list and refresh the branding and profile information.

Once completing the above steps, please attempt to add/update accounts with Vanguard once more and create a new post to let us know if an error persists.

Thank you!

Quicken Kathryn

UPDATE 2/19/21

We have escalated this issue further with our service providers, and are working to confirm that they've identified the issue.  We will continue to update this thread with more information as it becomes available.

Quicken Kathryn

UPDATE 2/19/21:

A number of customers were seeing an OL-220 error occurring while downloading their Vanguard account information.  The problem was caused by a configuration issue within the Quicken side.    You can use the following steps for resetting to download your data if you see the OL-220 error. 

Windows

1. Click Tools Menu > Click Online Center.
2. Press and hold the ctrl-shift keys on your keyboard and click Contact Info.
3. Choose your Vanguard account from the accounts drop down list.  Only one is needed if you have more. 
4. Put a checkmark in “Financial Institution Branding and Profile” checkbox.  You can optionally choose to Download FI list
5. Click Refresh button.
6. Choose Vanguard from Financial Institution list. 
7. Click Update/Send.  You may be prompted to enter your Password Vault password. 
8. Click Update Now in the One Step Update Settings dialog.

You should now successfully download your Vanguard transaction information.

Mac

Open and close Quicken for Mac to refresh branding.  You should now successfully download your Vanguard transaction information.

Quicken Kathryn

UPDATE 2/22/21:

This issue is now resolved.  You should be able to update your accounts without issue, and you won't need to perform any additional steps.