BofA - Duplicate Payment

System
System Member admin
in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Any Progress on the phantom online payment problem?.

Comments

  • remote779
    remote779 Member ✭
    Hi , when i make an online payment ,on Bank of America , and download those transactions , it shows a payment with the " lightning bolt!" and the same payment again as a regular payment? of course doubling the same expense. any help would be greatly appreciated. Joe W
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @remote779,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    Also, when did this issue first start happening? And where are you initiating the online payment from (BofA's website, Quicken account register, Online Center, etc)?

    If you don't mind, could you please provide a screenshot of the 2 transactions you are describing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.

    Alternatively, if you are not given the option to add attachments, you can also drag and drop a screenshot to your response.

    Thank you!
    -Quicken Anja

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