Home Quicken on the Web Errors and Troubleshooting (Quicken on the Web)
Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Error CC-501 When Trying to Add USAA Federal Savings Bank to Mobile & Web


Several weeks ago, many of us had a problem with USAA Federal Savings Bank; you quickly resolved the problem for Quicken for Windows and am very impressed with the speed with which you did so.

Having said that, however, it's been over 3 weeks and I still get the same error, CC-501, whenever I try to add my USAA account back into Quicken for the Web and Quicken Mobile App. BTW, I followed you fix instructions to the T when the problem was occurring with Quicken for Windows.

Any idea when this problem is to be resolved?


  • Quicken AnjaQuicken Anja Moderator mod
    Hello @ARsnic,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    This error is being caused by USAA's new servers blocking access to our Mobile and Web Cloud sync which is why the connection is currently unavailable. 

    Our teams are aware of this issue and are still working with USAA to set up the Mobile/Web connections for the new USAA instance. Unfortunately, we do not currently have an ETA on when a solution will be available.

    I do apologize for not having better news to share with you and for any inconvenience this may cause in the meantime! Thank you.
    -Quicken Anja
  • ARsnicARsnic Member ✭✭
    @Qiocken Anja,

    Thank you for your reply.

    STILL standing by
  • Quicken AnjaQuicken Anja Moderator mod
    @ARsnic You're welcome!
    -Quicken Anja
  • Rip-SanRip-San Member ✭✭
    @Quicken Anja,

    I am also having the exact same issue for many weeks now - finally got USAA-New interface w/Qkn desktop working perfectly, but suddenly couldn't connect Qkn desktop to Mobile/Web...but it ONLY doesn't connect for USAA accounts. Your explanation above seems to explain the current state of affairs.

    Curious as to how we can know when the fix has been implemented? Do we just keep blindly trying to connect it every so often and/or keep coming back to this thread? Or is there a way to be proactively notified?

    Thank you...
Sign In or Register to comment.