Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize for any frustration that you have experienced so far.
We'll need a bit more information to be able to assist.
Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using.
May I ask if you experience this trouble if you update from the register?
Do you receive transactions or possibly an error message? Please let me know what you find!
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