Regions Bank- Mobile

This discussion was created from comments split from: Unable to sync USAA account on mobile.

Comments

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @Tman

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd that it disappears each time. I'm wondering if we might just need to delete the cloud dataset then resync it to see if that might get us up and running. I'll leave instructions down below on how to do so.

    https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Once you've had a chance to try let us know how it goes and we'll see what we can do from there!

    Thanks,

    Quicken Francisco

  • Tman
    Tman Member ✭✭
    Francisco, Was on the phone with Regions Bank and talked to a level two IT type. Here is the issue. Regions changed their login (much like USAA) in February. Now they have two screens you must navigate to enter userid and password where before it was one. This is the issue. I have already reset my cloud a few times but the issue is the login. Desktop is not a problem but Quicken Mobile it. By the way, Regions can only troubleshoot desktop issues they have no troubleshooting instructions from Quicken on the Mobile App.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Tman

    Thank you for the response and the additional details. If you have not done so already, I would recommend taking a moment to review the steps here.

    If the trouble persists, after completing these steps, I would report a problem from within the mobile app.

    This is located under the menu in the top left. You can then select "Feedback" to email the mobile team directly.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • jlvermont
    jlvermont Member ✭✭
    I wanted to chime in about the cloud sync problem with USAA. I too am having this problem although direct connect to download transactions into Quicken for Windows works perfectly fine. I'm a programmer, so I found the logs files and relayed the detailed (very nerdy) error codes to USAA tech support who sent them on in a ticket to the highest level of tech support. She noted that they already looked at it while we were still on the phone. Quicken's authentication process (unrelated to user login/pw) with the USAA APIs is failing. Hope this helps move things forward!
  • Tman
    Tman Member ✭✭
    @Quicken_Tyka,
    I did report the issue in the Mobile App but received no response. Hopefully, Quicken is aware. I know things take time AND priority but I thought you should know about it.
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