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Fairfax Water online biller doesn't update

I've been using Quicken Bill Manager for a brief period and for four of my seven online billers it works fine (2 of them don't have current bills so are also working fine). The seventh doesn't work. There is a current bill for Fairfax Water but the biller shows as Needs Attention and never seems to get the bill. I have tried validating my billers and each time the Fairfax Water biller is dropped and I have to re-add it. I've included screenshots of the relevant issue and the existing bill on the website as well as my current Quicken version. Thanks.

Comments

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @Sisyphus1967

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you are experiencing this trouble.

    At this time Fairfax Water is unavailable. I do not have an ETA that I am able to provide.



    If you have been able to add this bill before succesfully, I would recommend waiting 48 hours before attempting to connect once more.

    Please let me know if you still experience this trouble after waiting 48 hours.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • Sisyphus1967
    Sisyphus1967 Member ✭✭
    Thanks for the quick response. I will try again in 48 hours.
  • Sisyphus1967
    Sisyphus1967 Member ✭✭
    Hello @Quicken_Tyka. I am still experiencing the same issue with Fairfax Water. Thank you.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @Sisyphus1967

    Thank you for following up. There has not been a changed in status for Fairfax Water.



    I do not have an ETA on when they will be available again. In the meantime, this bill will need to be tracked manually. If using Quicken Bill Manager, you will need to explore other options to pay this bill.

    I apologize for not having better news.

    -Quicken Tyka
    ~~~***~~~
  • Sisyphus1967
    Sisyphus1967 Member ✭✭
    @Quicken_Tyka Thank you again for your quick response. I will pay them manually and will try periodically to see if their status updates. Is that test that you do something that I can do as well or is that some internal tool for y'all? Thanks.
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