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CitiBank OL-209-B Error When Downloading Credit Card Account

I am getting OL-209-B error when trying to download CitiBank Credit Card information. I am using Quicken Premier 2020, version R31.20, build, for windows. Is there a break somewhere or what can I do to resolve? I have reset the connection and it did nothing. I have tried to remove online services and readd but it would not set up online connection. I tried to add a new account but online connection would find my account but would not complete the action.


  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @mirichm

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.


    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.


    Quicken Francisco

  • mirichm
    mirichm Member ✭✭
    I went through the sort and filter check. Did not fix the issue.
    I checked for update. No update necessary. Did not fix the issue.
    I created a test file. The test file added the account to the file.
    I copied and validated the original file. No errors found. Did not fix the issue.
    I even restored the backup from Sunday which updated correctly on Sunday. Same error now on the Sunday file.
    I am really at a loss.
  • mirichm
    mirichm Member ✭✭
    I reset the online services. Did not fix the issue.
    I changed the connection method from Direct Connection to Web Express. Fixed the issue.
    I changed back to Direct Connection. Got OL-209-B error.
    I changed back to Web Express. Fixed the issue.
    I will leave it at Web Express. Quicken does say your financial institution supports an improved connection method but when I change to it, error OL-209-B starts. I have been using Direct Connection for months with no issues until now.
    Thanks for all your help.
  • Tim Pitt
    Tim Pitt Member
    I have not been able to download transactions for my Citibank credit since 2/12/2021. The customer service agen at Citibank said they are sorry and are working on this problem. It is discouraging this has taken a month and a half and still not fixed!
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