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When I open Quicken I only see a white screen. How do I get access?

When I open Quicken I only see a white screen. I need help so I can access all of my financial data. I have been using the product for many years. I can only guess it could be caused by my banking information being changed and my annual fee automatic payment being declined.


  • mparton2751
    mparton2751 Member
    I don't really know how to use this help platform.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Your community profile says you're using Quicken 2017 but, even if you're using an expired Quicken subscription, you should not "only see a white screen".

    If you able to open Quicken without opening the most recent Quicken file (press the Ctrl key while opening Quicken), select Help > About Quicken.  The window that appears should provide the Quicken version of the program and, if you're using a Quicken subscription, the status of your membership.
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