BOA-OL-220

This discussion was created from comments split from: More OL-220 errors - Institution Edward Jones.

Comments

  • trying to update from bank of america get error OL-220-A
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @nicolaolivieri

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    If you have been experiencing this issue for more than a few days, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. 


    To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column. 

    • Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 
    • Express Web Connect - Please contact Quicken Support for further assistance. 
    • Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.

    Please let us know what you find!

    Thank you,

    -Quicken Tyka


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