Chase checking

jn16222rn

Since a downloaded update about 6 weeks ago, Chase downloads with the auto-download feature, but then keeps on asking for a login and password (over and over).

Quicken Francisco

Hello @jn16222rn

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like it may need to be deactivated and reactivated. This should give us a better idea of what is going on. I'll leave steps below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you've had a chance to try this let us know how it goes. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @jn16222rn

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like it may need to be deactivated and reactivated. This should give us a better idea of what is going on. I'll leave steps below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you've had a chance to try this let us know how it goes. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco