Disappearing Transactions

HollyL

Sometimes old transactions disappear and it messes up the whole account. The only thing that I am doing when it happens is using One Step Update.

Frankx

Hi @HollyL,

I would suggest that you try/do two things:

1) if you are using Quicken mobile or Quicken on the Web, this has caused some users to have issues with data disappearing, so I would suggest that you turn off Sync as follows:

• Go to "Edit" > "Preferences" > "Mobile and Web";
• In the Right hand box > change the Sync button to OFF.

2) If the above Sync button is already in the "OFF" position, there is a possibility that your data file has become corrupted.  In that case, I suggest that you do a file validation - by following the instructions located in this LINK.

Let me know how this goes.

Frankx

HollyL

Now my one step update won't work?

Frankx

What happens when you attempt a one step update?  Also - what was the result of the above 2 items I suggested?

Frankx