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Disappearing Transactions

HollyL
Member ✭
Sometimes old transactions disappear and it messes up the whole account. The only thing that I am doing when it happens is using One Step Update.
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Answers
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Hi @HollyL,
I would suggest that you try/do two things:
1) if you are using Quicken mobile or Quicken on the Web, this has caused some users to have issues with data disappearing, so I would suggest that you turn off Sync as follows:- Go to "Edit" > "Preferences" > "Mobile and Web";
- In the Right hand box > change the Sync button to OFF.
Let me know how this goes.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
Now my one step update won't work?0
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What happens when you attempt a one step update? Also - what was the result of the above 2 items I suggested?
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0