Quicken H,B & R Ver R32.10 ...Not updating online Accounts- Capital One
I had to manually download and update my Cap One accounts .... what is going on ???
Comments
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Mine connects and returns no errors - but also no transactions and says the last download was on 3/14.
This is annoying. What am I paying for again?0 -
Blee... For Cap One.. exactly..5 accounts...same thing... that's why I manually downloaded..Also BoA is useless .. but that seems to be a separate issue0
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Hello @RA Moats
Thank you for taking the time to visit the Community to report this issue.
I would first allow 24-48 t see if the issue resolves itself. If at that time you still receive an "It's not your fault" error, you will need contact to support for a review of the log files and possible escalation to resolve.https://www.quicken.com/support#contact-support
When contacting support, be sure to let me know how long you have been receiving this error.
Hello @BLee
As you are not receiving errors and are only missing transactions, I recommend signing out and sign back into the Quicken program. To do this, please follow the steps below.
- Go to Edit > Preferences > Quicken ID & Cloud Accounts
- Click sign in as a different user
- Type "yes" to sign out
Once this has been completed, please attempt to update once more and let us know the results.
-Quicken Tyka
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I didn't see this one listed so...
Is anyone having an issue with downloading transactions or setting up on-line services for Capital One 360. I get to the window that says that I need to sign in to Capital One 360, but then I get an error that says "It's not my fault." with no error code.
This has been going on for at least a week.
I am using Quicken Business vR32.10 Build 27.1.32.10.
Thanks,
Merg0 -
The error with Capital One 360 has been going on for a week now.Quicken_Tyka said:Hello @RA Moats
Thank you for taking the time to visit the Community to report this issue.
I would first allow 24-48 t see if the issue resolves itself. If at that time you still receive an "It's not your fault" error, you will need contact to support for a review of the log files and possible escalation to resolve.https://www.quicken.com/support#contact-support
When contacting support, be sure to let me know how long you have been receiving this error.
Hello @BLee
As you are not receiving errors and are only missing transactions, I recommend signing out and sign back into the Quicken program. To do this, please follow the steps below.
- Go to Edit > Preferences > Quicken ID & Cloud Accounts
- Click sign in as a different user
- Type "yes" to sign out
Once this has been completed, please attempt to update once more and let us know the results.
-Quicken Tyka
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> @Quicken_Tyka said:
> Hello @"RA Moats"
>
> Thank you for taking the time to visit the Community to report this issue.
>
> I would first allow 24-48 t see if the issue resolves itself. If at that time you still receive an "It's not your fault" error, you will need contact to support for a review of the log files and possible escalation to resolve.https://www.quicken.com/support#contact-support
>
> When contacting support, be sure to let me know how long you have been receiving this error.
>
> Hello @BLee
>
> As you are not receiving errors and are only missing transactions, I recommend signing out and sign back into the Quicken program. To do this, please
> follow the steps below.
>
> * Go to Edit > Preferences > Quicken ID
> & Cloud Accounts
> * Click
> sign in as a different user
> * Type
> "yes" to sign out
>
> Once
> this has been completed, please attempt to update once more and let us know the
> results.
>
> -Quicken
> Tyka
Signed out and signed back in as suggested ... appears to go through update process, but no data is updated as before...0
