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Paycheck totals suddenly not showing in calendar. Is anyone else having this issue?

Since the latest Quicken update, the calendar shows when paychecks will be deposited and includes the net pay in the running balance forecast, but it does not show the net amount in the calendar entry; only the payee is shown. If I then open the transaction to edit and do nothing other then click on "save", the net value is now shown for as long as I stay in Quicken. Once I exit and come back in, the same issue occurs.

Answers

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @mgrant

    Thank you for taking the time to visit the Community to ask your question, although I apologize that you have not received a response.

    To help isolate this issue further, can you please confirm that your paychecks in the register still show an amount? There have been issues with splits and paycheck information being removed. 

    It's possible that the information is now missing from the calendar if it has gone missing from the paycheck.

    Please let me know!

    -Quicken Tyka

    ~~~***~~~
  • cppashley
    cppashley Member ✭✭
    I am having the same issue as mgrant. The calendar, Bill & Income screen and Bill and Income Reminders screen all show a current zero balance. If I edit the transaction on the Bill and Income Reminders screen as "Edit this instance and all future instances" the correct amounts are shown (including splits). I just save, as is, and the current zero balances are corrected, until I do a Sync, then it disappears. If I do not do a Sync when I leave Quicken, the amounts are correct when I return.
  • Cam
    Cam Member
    Same problem - rolling forecasted balance seems to no longer have all planned income. This was function was fine until couple of weeks ago - after update??
  • mgrant
    mgrant Member
    Hi Quicken Tyka,

    Yes, my paychecks in the register still show an amount. They only show as zero in the calendar, even though the splits are still populated (i.e., when I edit my paycheck from the calendar, the splits are there and, when I click "Done" to exit the edit dialog, the net pay is visible in the calendar again). The behavior I am seeing is the same as described by cppashley. Following cppashley's clue, I have turned of Sync and the problem seems to have gone away.

    Thank you for responding so quickly.
  • Bill B
    Bill B Member ✭✭
    I an having same problem in Bills and Income where all incomes are at zero but when going to the edit menu they are correct. If I edit them they go to correct amount but when I sync with the cloud they go back to zero. This problem just started.
  • Beau-tech
    Beau-tech Member
    I am also having the issue with paychecks. In the register, if I hover over the splits/ category pull down, values are shown. If I open it to edit the values are zero. In the bills income area future checks show a zero value. If i click to enter a paycheck the splits values are there.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello all,

    Thank you for taking the time to add your comments, experience, and feedback to this ongoing issue. Our teams are aware of issues with the paycheck and split information being removed and have been investigating and working to create a solution.

    A new release is out R32.10, if you have not done so already, can you please update following the steps outlined here. Please let me know if you continue to experience the paycheck split lines becoming blank or zeroed out after syncing.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • cppashley
    cppashley Member ✭✭
    I am currently running under R32.10 which is when, I believe, the problem started.
  • Bill B
    Bill B Member ✭✭
    My problem exactly
  • Bill B
    Bill B Member ✭✭
    I removed the problem account from cloud sync and it “fixed” the problem temporarily
  • Q97
    Q97 Member
    I'm also experiencing the same issue since the R32.10 update. In the Bill, Income & Transfers tab, the Paycheck amount gets zeroed out after a OSU. If you open 'Edit this instance and all future instances' and just click Done, the proper amount will then show for a while until the next OSU. I've never had this issue before; most likely it was introduced in a very recent update.
  • Cam
    Cam Member
    Using R32.10 and problem continues. the running forecasted balance (i.e. graph total balance X weeks out) is not correct and seems to be missing all schedule incomes. Even though those incomes do look to be included with the monthly bills and deposits screen.
  • Cam
    Cam Member
    Using R32.10 and problem continues. the running forecasted balance (i.e. graph total balance X weeks out) is not correct and seems to be missing all schedule incomes. Even though those incomes do look to be included with the monthly bills and deposits screen.
  • mgrant
    mgrant Member
    As some have suggested here, the problem appears to have been introduced with R32.10 (certainly, in my case, the issue did not exist until I upgraded to R32.10 - maybe this information can help your team narrow the root cause, since it appears to be related to the fixes that were released with that upgrade). My work-around, also as others have suggested, is to turn off syncing. I'll be happy to help with any beta-release regression testing if/when your team identifies what they believe is a fix.
  • rjb
    rjb Member ✭✭
    edited April 7
    (deleted, posted on wrong thread)
  • cppashley
    cppashley Member ✭✭
    I did notice today that although the Bill and Income Reminder data on the desktop version shows a zero amount after a Sync, the Bill and Income Reminder data on the Mobile app is correct.
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