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ONGOING 4/14/2021 Citibank Error CC-501/101, 502/102, 505/105

Quicken Anja
Quicken Anja Moderator mod
We have received reports that users are encountering a CC-501/101, 502/102, or 505/105 error when attempting to add or update accounts. This affects both the Windows and Mac platforms.

Citibank is currently blocking aggregation resulting in these errors and we advise that users allow another 24 to 48 hrs for connections to be resumed.

If you wish to be notified as updates become available, please bookmark this alert by clicking the bookmark icon on the top-right.

Thank you!
-Quicken Anja


  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/14/21

    This issue is still ongoing, and unfortunately, we do not have an ETA available at this time. 

    In the meantime, we are requesting that you please submit your log files by navigating to Help > Report a problem, or contact Quicken Support directly so our support agents can collect your log files.

    The more log files we receive, the better! Thank you.
    -Quicken Anja
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