One Step Update and Chase

When doing the One Step Update, I am being prompted for two-step authentication information. Specifically, I am asked to select an email address or phone number to which the system will send a code. I make my selection and click OK. I am prompted again 3 more times... I never get an alert via email or text. The download seems to proceed anyway, even without the authentication code. So right now this doesn't seem to add any security and only adds a level of annoyance. Can you remove this functionality if it is not needed? If it is needed, clearly it's not working as designed.


  • DDub
    DDub Member ✭✭
    UPDATE: JPMorgan Chase -- and I was able to recreate it. Screenshot attached.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @DDub

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.


    Quicken Francisco