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Poor Customer Service
:s Today I spoke with a third individual in Quicken's customer service about problems connecting with my bank. These people are following protocols for requesting information that they already have, on a problem that they cannot solve, wasting my time, and refusing to escalate a problem. The agent I spoke with yesterday was about to escalate the problem when I had to go (after an hour on the phone in which she tried all sorts of things) and gave me a ticket number to call today just to escalate the problem. The individual I spoke with today refused to escalate, acknowledged that he had the ticket information I gave, but still wanted me to provide the same information again. I am paying for this service and their first response is that this is a problem I have to solve with the bank. Who trains customer service people? They are doing a deplorable job.