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Cloud sync error: The referenced resource(parameter=id, [...]) has been deleted.

I did "Validate and Repair" the data and got a log that said some things were damaged. I deleted the transactions it recommended to delete. When I tried to saved the data on cloud it gave me the error: The referenced resource(parameter=id, [...]) has been deleted. I did "Validate and Repair" again and gave me:
"QDF:
Validating your data.
No errors.


QEL:
No read errors.

QEL:
All internal consistency checks passed.

[Tue Mar 30 19:04:41 2021]
1 scheduled transactions corrected
No out-of-range security references found.

Validation has completed."

I still can't sync to the cloud. What should I do now?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Elena G,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Navigate go to Edit
    2. Preferences...
    3. Mobile & Web
    4. Make sure sync shows it's ON and click on Reset your cloud data 
    5. Wait for the sync reset to finish
    6. Navigate to the Mobile & Web dropdown menu 
    7. Select Cloud Sync to resync your data and to make sure no errors occur
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • KellieT
    KellieT Member
    Do you have a more permanent fix for this error yet? This has been a problem for many months now. I randomly get this error, reset my cloud data, all good for a few days, then it repeats. Getting tired of resetting my cloud data over and over again. :(
  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 5
    @KellieT Thank you for your response, though I am sorry to hear that a cloud reset only temporarily fixes the issue for you.

    In that case, next, if you haven't tried this previously, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account rather than resetting the existing cloud account (this does not affect your data saved within that data file).

    Before doing so, first, save a backup (just in case). From there, you will then create a new data file (click here to view instructions, scroll down to Instructions and open the blue dropdown section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.
    1. Navigate to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete

    After that, switch back to your main data file (click here to view instructions, scroll down to Instructions and open the blue dropdown section titled: "How to alternate between multiple files"). 

    Once your main file opens, resync your data by navigating to the Mobile & Web tab and click on Cloud Sync. If successful, see if this resolves the issue. You can then also delete the new file you previously created as well as its cloud account.

    If that fails or you prefer to have assistance, then I do recommend contacting Quicken Support via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.

    I hope this helps and please let us know if you have any additional questions and/or concerns! Thank you.
    -Quicken Anja
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