Can't Setup One Step Update with Capital One

I started getting errors with downloading transactions from Capital One. So I deactivated all my capital one accounts in Quicken and then proceed to activate one step update. I am now unable to active One Step Update - I keep getting an error "Sorry. We encountered an error (It's not your fault)" followed by "Quicken is having trouble connecting to Capital One Bank - New.

Am i the only one seeing this? Any suggestion on how I can resolve this issue?


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @skhakoo

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.


    Quicken Francisco