Can't Setup One Step Update with Capital One

I started getting errors with downloading transactions from Capital One. So I deactivated all my capital one accounts in Quicken and then proceed to activate one step update. I am now unable to active One Step Update - I keep getting an error "Sorry. We encountered an error (It's not your fault)" followed by "Quicken is having trouble connecting to Capital One Bank - New.

Am i the only one seeing this? Any suggestion on how I can resolve this issue?
Thanks.

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @skhakoo

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco