Payment won't send

Michael Rosen
Michael Rosen Member ✭✭✭
in Paying Bills, Online Billers & Reminders (Windows)
I paid a bill from my Bills & Income screen and at the top of the screen it says "1 Payment to send," but it won't send no matter how many times I update.

It's sitting in my register with "Send" in the check # column.

Thank you.

Quicken Premier vR32.10 Build 27.1.32.10
Windows 10 Home v20H2 Build 10942.867
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Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Michael Rosen

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like the payment might have gotten stuck in this state so we may just need to delete it and try resending it. The article down below should give us steps on how to delete it if it's being stubborn and won't delete normally.

    https://www.quicken.com/support/cannot-delete-online-payment-or-payee

    Once you've gotten the chance let us know if this helps solve the issue you're having. 

    Thanks,

    Quicken Francisco


  • Michael Rosen
    Michael Rosen Member ✭✭✭
    I think it was actually trying to use online bill pay through my bank, which doesn't exist.  I don't really understand why it still allows me to use that function if I don't have it.  It should be grayed out.

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