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Quicken prints at 25% size

I would like the Quicken staff to fix a bug in Quicken that makes one of its features unusable: nothing can be printed. Everything printed (whether to printer or to PDF) is printed at 25% its actual size. I understand that maybe Quicken isn't supporting the 2017 version anymore, but I think an exception ought to be made for this since this is such a debilitating bug, to the point where it was false advertisement to sell financial software that has no ability to print.
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Answers

  • Chad115
    Chad115 Member ✭✭
    BTW when I went to Tag this post, I typed "Quicken 2017" and it found no such tag... I pushed <enter>, and the website posted this post! I didn't click on post, I just pushed <enter> in the Tag category. Pretty bad!
  • UKR
    UKR SuperUser ✭✭✭✭✭
    1) Have you recently reinstalled Q 2017 on a new computer (or a rebuilt Windows system on the same computer)?
    If yes, ...

    Old Quicken Patch downloads 2000+

    When running an old, unsupported Quicken for Windows version you may no longer be able to download bug fixes (patch files) directly from Quicken.
    However, until further notice they are still available here:
    US version: http://www.quicknperlwiz.com/quicken-patches-us.html
    Canadian version: http://www.quicknperlwiz.com/quicken-patches-canadian.html
    If clicking on Help / About Quicken does not show the highest Release number available for your version (year), as shown on this webpage, download and install the appropriate file(s) from the link above.

    2) Try resetting your printer definitions in Quicken and then redefine the printer:

    For Quicken for Windows versions 2009 and older:

    • Close Quicken
    • Use Windows File Explorer to locate and rename the file
      C:\Users\_username_\AppData\Roaming\Intuit\Quicken\Config\WPR.DAT to WPR.OLD
    • Now set up your printer again, as described below. The WPR.DAT file will be recreated next time you start Quicken.

    For Quicken for Windows 2010 and newer:

    • Click File / File Operations / Validate and Repair. Click "Reset Quicken Printer Settings", then click OK.
    • Now set up your printer (see below)

    Printer Setup (all versions):

    • Close and restart Quicken (might not be necessary, but it can't hurt)
    • In Quicken click File / Printer Setup / For Printing  and visit all selections as needed
      (a) for Reports,
      (b) for Checks,
      (c) for Invoices [Quicken H&B, RPM users only]
      and define your printer.

    If you're printing checks, do not forget to select the correct check style.

    • For 3-per-page personal size checks choose "Wallet Checks (Check 21 ...)", not "Wallet Checks" (unless you still use some very old stock from many years ago)
    • For 3-per-page business size checks choose "Standard Checks", not "Voucher Checks".
    • For 1-per-page business size checks with 2 stubs choose "Voucher Checks".
    • Canadian users need to choose between 2 layout styles, e.g., old style "Voucher" vs. new style "Voucher - Image ready".

    (Optional) If you are printing a logo (image) on your checks, click the Logo button and make sure that your logo image file is still where Quicken expects it to be.
    Also choose the proper features for printing partial pages when using 3-per-page stock.
    Users of continuous forms on dot matrix printers: Be sure to select "Continuous Forms" instead of "Page-oriented".
    Laser / inkjet sheet-fed printers: select paper size 8.5*11", standard paper. Do not use any "Auto detect" or photo print settings.

    Make sure that at least one of your printers is marked as Windows Default Printer ... doesn't have to be the one you want to use with Quicken, but you need at least one marked Default Printer

    In some of the newer versions of Windows 10 you may also need to do this:
    Go into Windows Settings or Control Panel, Printers & Scanners.
    Uncheck "Let Windows manage my default printer".


  • Chad115
    Chad115 Member ✭✭
    #1: I did reinstall Quicken 2017 after getting a new Windows system a few months ago. But this problem existed before that. Furthermore, thanks but no thanks on downgrading to a previous version - there are bugs in all of the old version that I do not wish to revisit (including printing - none of the old versions handle printing in Windows correctly).

    #2: Followed these steps for the 2017 version, even restarted Quicken. Didn't work.

    And I'm not printing checks. I just want to print reports at normal size. Right now (and sadly, in all previous years no matter what the version of Quicken), what I have to do is send *screenshot* JPG's of the on-screen Cash Flow reports to my accountant.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Let's revisit my step (1).
    If you select the Help Menu in Quicken and then click About Quicken, what release number does Quicken show?
    If the release number shown is less than R 20.5, download and install this file: https://1drv.ms/u/s!AkC-7jZCgVToiwboaldNLHx829xK?e=i1HYr4

    If, after that, you're still having printing issues,
    download and install the latest printer driver directly from the manufacturer's website. Whatever comes with the Windows 10 installation media may not be up to date.
    Do you use a 4k hi-res monitor?
    If so, please follow these instructions:

    Font size problems? Display issues? (Windows)

    If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
    Users of other Quicken versions please try the following:

    • Close Quicken !!! (This process won't work while Quicken is running!)
    • Check the Compatibility tab settings in your Quicken Desktop program icon:
    • In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
      or
    • Go to the traditional Windows Desktop and right-click the Quicken program icon.
    • Now click Properties.
    • Select the Compatibility tab.
    • Uncheck all settings.
    • Windows 7, 8.1: Check "Disable display scaling on high DPI settings". 
      Windows 10:  Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application"  (also try the other available options repeating the entire procedure!)
    • Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
    • Click the "Change settings for all users" button.
    • Click Apply and exit.
    • Now start Quicken and see if that makes a difference.

    Some additional tuning suggestions:

    • Unless absolutely required, try not to use "View / Use large fonts"
    • Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
    • Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
    • If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level.




  • Chad115
    Chad115 Member ✭✭
    My Quicken 2017 version is 20.6.

    I recently purchased a brand new printer and I downloaded the drivers directly from the manufacturer (Canon). I verified they are up to date. I always install drivers directly from the manufacturer.

    I am indeed running a 4K monitor, but I'm well aware of the compatibility steps. I use certain settings for older things like Photoshop CS3, and other settings for newer applications. I have tried all possible settings for Quicken because this was one of the first things I thought to do, but the setting I have it on now is the only one that allows Quicken to be remotely usable: namely, all settings are unchecked, allowing Quicken to manage everything. That said, I don't actually run it *ON* the 4K monitor. I run it on my second monitor, a vertical monitor that is not 4K.

    Font sizes, row heights, margins, etc. does not affect the location of the print area, it only affects the size of what is printed in that area. Unfortunately when I do print preview in Quicken (and go to print), Quicken places the material in the top left quarter of the page. I've used two versions of Quicken before this one, and none of them handled printing correctly.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Go into Control Panel / Devices and Printers. Select your printer and select Printer Properties. Make sure you set the default properties to paper size 8.5*11", standard paper, 100% reduction / enlargement factor. Do not use any "Auto detect" or photo print settings.

    Have you tried printing a report to the Quicken PDF Printer or to any other available PDF file generation program and then print the report from there?
  • Chad115
    Chad115 Member ✭✭
    All of the printer preferences are very plain and standard - 8.5x11, no reduction/enlargement other than "Automatically reduce large document that the printer cannot output," which I tried unchecking, but this had no effect on the result. I have duplex set as default, but that's not really relevant.

    I just tried printing to Microsoft PDF, and even though the print preview was still screwed up, the actual PDF it generated was fine. It appears the problem isn't with any of the printer drivers; it seems like it's really just Quicken having a bug in its print preview feature. I hope this can be fixed since this is just a duct tape "workaround" to a problem that is obviously on Quicken's end.

    Thanks for your help.
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