Added transaction to Quicken Web doesn't download to Desktop when Cloud Sync

Truman100
Truman100 Member ✭✭
in Errors and Troubleshooting (Windows)
I added a transaction to Quicken Web but when I ran cloud sync from my desktop Quicken it didn't download. Any ideas on why not?

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Truman100

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Generally when transactions won't show up on one end you'll want to reset the cloud to see if we're able to get them resynced together. I'll leave steps down below.

    Step 1: Reset the cloud data through the desktop program

    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.

    Step 2: After resetting your cloud data 

    You'll need to sign out of the Mobile App and sign back in:

    1. Open the Quicken Mobile App.
    2. Tap the Menu icon Troubleshooting Issues with the Quicken Mobile App in the upper left.
    3. Tap the Logout button at the bottom of the screen. 
    4. Sign back in with the same Quicken ID.
    Once you've done so see if we're able to get the transactions syncing again. If not we'll see what we can try next.

    Thanks,

    Quicken Francisco


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