What is wrong with syncing to the cloud?

Just renewed Quicken subscription and ever since I can not sync to the cloud at the end of each session. What is the fix?


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @klay

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like we may need to resync the cloud so that we're able to get you up and running. I'll leave steps down below on how to do so.

    Step 1: Reset the cloud data through the desktop program

    1. Go to Edit Preferences Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.

    Step 2: After resetting your cloud data 

    You'll need to sign out of the Mobile App and sign back in:

    1. Open the Quicken Mobile App.
    2. Tap the Menu icon Troubleshooting Issues with the Quicken Mobile App in the upper left.
    3. Tap the Logout button at the bottom of the screen. 
    4. Sign back in with the same Quicken ID.

    Please let us know if this helps resolve the issue for you.


    Quicken Francisco

  • NomadDave
    NomadDave Member ✭✭
    I found an answer similar since I had one line in one account that was giving me an error.
    If using the latest version of Quicken for Windows...

    Edit, then preferences, then Mobile & Web.

    From there follow the prompts to reset the Cloud/Web data.

    I would think should work for you as well.