Mortgage payment details view payment schedule button disappears

If I look at my mortgage, starting in loan details, then click on Payment details there are two buttons that are present. Edit payment details and view payment schedule are the two buttons. But they're loaded on the page on top of the column of numbers for principal, interest, escrow. if I try to click on either button, as soon as I move my cursor near them they both disappear from the screen completely. This has been going on for a while and I've not been able to find a fix?

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @tbarb

    Thank you for taking the time to visit the Community to report your issue, although I apologize that you have not yet received a response.

    I have not been able to recreate this issue so far. Can you please navigate to Help > About Quicken and provide the release you are running.

    Are you able to capture a screenshot of the issues you are seeing? Please drag the screenshot to the comment box to share a screenshot with the Community.

    Thank you,

    -Quicken Tyka 

    ~~~***~~~
  • tbarb
    tbarb Member
    Version R32.12 Build 27.1.32.12
  • tbarb
    tbarb Member
    screenshot
  • tbarb
    tbarb Member
    if I try to click on the buttons they disappear
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @tbarb

    Thank you for the screenshots of the issue.  Did this just start or have you been experiencing this for some time? If this is recent, I would start by quitting Quicken and rebooting the computer.

    If you have already done so or continue to experience this trouble I would next recommend running the Validate & Repair tool on the data file from the File menu > File Operations > Validate & Repair option.

    In the Validate File window that opens, click the top box to "validate file" and then click OK.

    When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken.

    Please let us know what you find!

    -Quicken Tyka

    ~~~***~~~
  • tbarb
    tbarb Member
    the issue has been ongoing for years. nothing new, just thought I'd report it finally
  • tbarb
    tbarb Member
    found a few things, mostly invalid transactions. did a few repairs but no errors

    [Sat Apr 10 13:41:54 2021]

    File: "C:\Users\terry\Documents\Quicken\Dec_2017"

    QDF:
    Validating your data.
    Quicken repaired Citi Double Cash Card XX1810 - Terry account. No action required.
    Quicken repaired Citi Double Cash Card XX7172 - Denise account. No action required.
    Quicken repaired 3465064972 Loan account. No action required.
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "Denise 401K Viera East" 6/18/2021 "Viera East Vet"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "Denise 401K Viera East" 6/ 4/2021 "Viera East Vet"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "Denise 401K Viera East" 5/21/2021 "Viera East Vet"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "Denise 401K Viera East" 5/ 7/2021 "Viera East Vet"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "Denise 401K Viera East" 4/23/2021 "Viera East Vet"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "GBT 401(K) PLAN401(k) XX6120" 6/25/2021 "Global Business Travel" "Other After-Tax Deduction"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "GBT 401(K) PLAN401(k) XX6120" 6/11/2021 "Global Business Travel" "Other After-Tax Deduction"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "GBT 401(K) PLAN401(k) XX6120" 5/28/2021 "Global Business Travel" "Other After-Tax Deduction"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "GBT 401(K) PLAN401(k) XX6120" 5/14/2021 "Global Business Travel" "Other After-Tax Deduction"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "GBT 401(K) PLAN401(k) XX6120" 4/30/2021 "Global Business Travel" "Other After-Tax Deduction"
    Quicken found an invalid transaction and removed it. "3465064972 Loan" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "Citi Double Cash Card XX7172 - Denise" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "Citi Double Cash Card XX1810 - Terry" 0/ 0/1900
    Quicken repaired damaged transaction index. No action required.
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found an invalid transaction and removed it. "ACCT_7a0" 0/ 0/1900
    Quicken repaired some transaction information. No action required.
    "ACCT_7a0" 0/ 0/1900
    Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders.

    Summary:
    Quicken repaired 1 accounts. No action required.


    QEL:
    No read errors.

    QEL:
    All internal consistency checks passed.

    [Sat Apr 10 13:42:06 2021]
    Quicken has found 1 stock split(s) for account "BrokerageInvestment XX4300", security "APPLE INC", on 8/31/2020 that might be missing.
    ------------------------------------------------------------
    The following transaction(s) were linked to account(s) that are no longer in Quicken. Quicken has changed them to indicate that the account was deleted. Please check them and set the category or destination account correctly. Make sure that this does not duplicate transactions.

    Account BrokerageInvestment XX4405: 1/8/2018 From 63114300 [Unspecified Account] 18,750.00

    Account BrokerageInvestment XX4405: 4/30/2019 From 63114300 [Unspecified Account] 9,000.00

    Account BrokerageInvestment XX4405: 2/12/2020 From 63114300 [Unspecified Account] 11,400.00

    ------------------------------------------------------------
    1 scheduled transactions corrected
    Repair price history: 0 price(s) repaired.
    [Sat Apr 10 13:42:08 2021]


    [Sat Apr 10 13:42:09 2021]
    Rebuilt investing lots.
    No out-of-range security references found.

    Validation has completed.
  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    Can you use the Tab key on your keyboard to activate the buttons?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • tbarb
    tbarb Member
    yes the tab key can select the buttons, when I do tab to a button it disappears just like hovering the mouse over it. I have discovered one interesting thing....I have a second loan for a vehicle, if I go to my mortgage and hit payment details, then go to the auto loan and hit payment details which displays correctly, when I go back to the mortgage the buttons are where they belong and do not disappear
  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    Some additional advice regarding working around the problems:

    Until Quicken does something about the problem, there are simple workarounds for each of the three separate problems. 

    - Full Payment Schedule is available in the register Account Actions dropdown - and can also be added to the register "Action Bar" 
    - Show Payment Graph is available in the register Account Actions dropdown - and can also be added to the register "Action Bar" 
    - Edit Payment Details can be accessed by clicking the blue "edit" link alongside the loan "monthly payment" amount (near the top right on all four loan account screens). 

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
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