Single Sign-On (SSO) [Does not work with Quicken Support page]

HLSFishin
HLSFishin Member ✭✭
:( Your migration to Single Sign-On, does not work for Quicken support.

From the help menu Dropdown tab inside quicken software, click on Quicken Support takes you to "Official Quicken® Support - Phone, Chat, or Community":

https://www.quicken.com/support#windows

When you go to this Quicken Support page you are not automatically logged in to support (NO SSO). When you click the Sign-in link:

https://signin.quicken.com/signin?client_id=quicken_estore&response_type=code&redirect_uri=https://www.quicken.com/qam-callback

Which dumps you at:
https://www.quicken.com/

Then there is another link to get to support...

The result is that you have to, sign in again to Quicken support, which takes you right back to the community page.

https://community.quicken.com/

Then you have to click the support link to sign back in to the support page, taking you to the community page again, (I don't know how this could have been missed in testing prior to rolling out to Quickens Production pages).

Anyway, there is another link at the bottom of the page to contact support (Talk to Support Button), which does the same thing, bring you back to the Support page where you log in (Taking you back to the Community page). Wha?

[Removed-Rant/Disruptive] 

Please have a production manger, completely walk through this process to access your support functions, and then make recommendations to technical services for a fix.

Thank you.
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  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Hello @HLSFishin

    Thank you for taking the time to visit the Community to post your feedback and your suggestion. I am not quite following along, I apologize.

    First, if I sign in on the support page https://www.quicken.com/support I am directed to the sign-in page and the main page of https://www.quicken.com/. This is correct as the only account options or settings available to customers are the account page of Quicken.com





    Once signed in, I can select my name and select Sign on either my account or Quicken on the Web.



    When you select Talk to Support a pop-up should open. The link does not reroute and you will stay on the same page.



     The single sign-on for the Community ensures that the sign-in used for Quicken.com also works to sign you in to the Community. This allows moderators to view your Quicken account to help troubleshoot issues. This also ensures that you have to keep track of fewer logins.

    This is all working as designed and I do not see the issue with this path. If I am missing something please let me know!

    -Quicken Tyka
    ~~~***~~~
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