Can't get Capital One to update

My Capitalone account suddenly requiring me to enter a password every time I try to update. I go through the sign in and authorize process, see my account that says is authorized but the download won't go through. I deactivated and set up again but that doesn't help.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @duhmel555,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, could you please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Set Up Now)?

    Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!
    -Quicken Anja
  • duhmel555
    duhmel555 Member
    I went through you suggested process to no avail. Even after I add the card, the next time I try to update I have to go through the activation process again. I tried add CapitalOne credit card and CapitalOne Current with no success. This had been working for about 3 months until I had to respond to a message that said 'Quicken's online service is unavailable at this time'. To fix that I had to sign out of Quicken and then sign back in. I was able to get connection to all of my credit card accounts except for Capitalone.

    https://community.quicken.com/discussion/7890825/faq-how-to-resolve-the-error-message-quicken-online-service-is-unavailable#latest
  • duhmel555
    duhmel555 Member
    I am using Quicken Starter Edition.
  • Quicken Anja
    Quicken Anja Moderator mod
    @duhmel555 Thank you for the additional information.

    Next, if you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • duhmel555
    duhmel555 Member
    I followed instructions but I am still being asked to supply password whenever I try and update the CapitalOne file. It appears that a lot of other people have the same problem with Capitalone accounts.
Sign In or Register to comment.