Reconciling problems

kenw100
kenw100 Member ✭✭
in Errors and Troubleshooting (Windows)
I use the online reconciliation. When I click on the reconciliation option, after a few seconds It says there are no transactions that are uncleared. That's not true. Any thoughts?
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  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: FAQ: How does Quicken determine which transactions qualify for a reconcile?
  • kenw100
    kenw100 Member ✭✭
    Do I find those FAQs? I'm a newbe.
  • kenw100
    kenw100 Member ✭✭
    Where do I find those FAQ?Sorry about that.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    kenw100 said:
    Where do I find those FAQ?Sorry about that.
    You can click on the link that @Sherlock provided the "FAQ:How does...." and it will take you to that FAQ.
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @kenw100

    Are your reconciling to the online balance?
    What is the connection type of the account Express Web Connect or Direct Connect (you can see that at the top left of the account)
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    And also what is the financial institution's name?
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  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    kenw100 said:
    Where do I find those FAQ?Sorry about that.
    The FAQs are available at: https://community.quicken.com/categories/faq-s-(windows)
  • kenw100
    kenw100 Member ✭✭
    I agree that the article is how Quicken should work. However, it's not working that way. When I go to reconcile, it says there is nothing to reconcile, but there is!
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @kenw100

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    The Described behavior can be caused by multiple things, as such we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco


  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    kenw100 said:
    I agree that the article is how Quicken should work. However, it's not working that way. When I go to reconcile, it says there is nothing to reconcile, but there is!
    This has popup many times recently.  The basic problem is that people are reconciling to the online balance, and that online balance/date isn't getting updated on Express Web Connect accounts.  As such you are reconciling to a past date and so there aren't any non reconciled transactions from that date backwards.

    The only currently known workarounds are either switch to reconciling to "paper statements" where you can enter the ending date, or go to each account and use Update Now from there which people have reported it does pick up the correct date and balance.
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  • kenw100
    kenw100 Member ✭✭
    That explanation makes perfect sense to me. I updated that capital one account individually by selecting the option under the gear icon in the upper right. However, when I went to reconcile the account, it still said there weren't any transactions to reconcile. Any other thoughts?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Well Capital One is the only financial institution that I know of that used Express Web Connect + (Plus) and so it might a bit different than the reset and the Update Now doesn't work to bring the account Online Balance/date up to date.

    About the only other thing you can do is stop reconciling to the online balance use the "reconcile to paper statement".  It doesn't have to a statement date just the you know the balance for.  To turn off reconcile to Online Balance go into the Account Details -> Online Services tab, and deselect Reconcile using online balance.
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  • kenw100
    kenw100 Member ✭✭
    I'm going to try your suggestion, but I was wondering what happened because it has been working fine for years. All of a sudden, this error has popped up. There is one other approach I was thinking of taking. Since it has been working fine for years in the past, it seemed like I can create a new account and it might just sidestep the problem. The one thing I would need to do is change the transaction download to go to this new account instead of the old one. I'm not sure how to do that though? Any advice?
  • johnstouffer
    johnstouffer Member ✭
    I went to reconcile my checking account as I do every month. After entering the correct information, Quicken now lists dozens of previous income and expenses that were cleared years ago. Even if I ignore them and only select the current checks and income, the account will not reconcile as it shows thousands of dollars still. This has not been a problem until suddenly this month
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