you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. That is interesting. I believe it should normally do the conversion from one to another. Could you by chance give us a screenshot of the transfer. I'll leave an article down below on how to do so.
Note you many need to drag the photo in the response box in order to add it. Once you've done so let us know more and we'll see what we can do.
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