Deleting "Duplicate" Sent Check Pay Entry from Register

I had Check Pay mail a check to a vendor, but it was never received. I then generated a duplicate Check Pay (different check number) that was sent, received, and cashed. I cannot delete that initial check and cannot cancel it, so my reconciliation is now off by the amount of the original check. How can I clear this from my register?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @davidlevy622,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article and follow the troubleshooting instructions found under the first section titled Deleting One Time Online Payments.

    I hope this helps!
    -Quicken Anja
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