Reconciling bank acct

I have been using Quicken for years. Currently using version 2017 Starter Edition. I'm not connected to the web. Suddenly I can no longer reconcile my bank acct. The entries in the register do not show on the reconciling sheet of Payments and Checks and Deposits. The dates are correct. Any reason? What can I do other than having to buy a new version? I do not want a membership. My version was doing just fine!
Thanks for your help!


  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Hi @jacquelineth .  Some comments/questions:
    1. If it my understanding you do not use Quicken on the Web. 
    2. Have you been downloading transaction from your bank via One Step Update or directly from your online bank account in OFX file format into Quicken?
    3. Do you reconcile to online balance or with a paper statement?
    4. Which bank are you having this issue with?

    (QW Premier Subscription: R42.21 on Windows 10)