Duplicate Transactions from Santander

This discussion was created from comments split from: USAA Accounts Download Duplicate transactions on Quicken for MAC.

Comments

  • joea
    joea Member ✭✭
    I'm still having duplicate entries when downloading from Santander. Just got off the phone with tech support who told me to "validate file" in settings and said "see if that fixes it" !! This is so frustrating
  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Hello @joea

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    If you have not done so already, please take a moment to review the steps and information available here.

    Please let us know if these steps work to resolve the issue.

    -Quicken Tyka

    ~~~***~~~
  • joea
    joea Member ✭✭
    No I haven’t been able to get it to work
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @joea

    It sounds like the download may not have ID's causing the issue you're having. One thing we can attempt here is to deactivate and reactivate the  account to see if we're able to get the downloads working properly again. I'll leave steps down below on how to do so.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.
     

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277


    Once you've had a chance to do so let us know if you're able to get your downloads working properly. Once you've done this let us know how it goes and if you notice anything different.

    Thanks,
    Quicken Francisco


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