Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.
We'll need a bit more information to be able to assist.
Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using. Is this a manual account or is connected for automatic download?
The more information you can provide regarding this issue will help the Community to better understand and assist.