In a HELOC account, "this loan is paid off" displays instead of the transaction register. Why?

delu723 Member ✭✭
The account was working normally last week. This week, I went in to manually enter a new transaction and no register displayed. [Removed-Unhelpful]


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited April 2021
    Hello @delu723

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    We'll need a bit more information to be able to assist.

    Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using. Is this a manual account or is connected for automatic download?

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

  • delu723
    delu723 Member ✭✭
    Quicken version: R32.12

    Edition Windows 10 Home
    Version 20H2
    Installed on ‎4/‎1/‎2021
    OS build 19042.928
    Experience Windows Feature Experience Pack 120.2212.551.0

    Financial institution: Patelco Credit Union-WC
    Connection method: Express Web Connect
  • delu723
    delu723 Member ✭✭
    HELOC Account added manually in March, then connected to institution for transaction download. Checking & savings accounts were established in 2011 with Express Web Connect and have had no issues since account creation.
  • delu723
    delu723 Member ✭✭
    When selecting the account thru the Accounts sub-menu
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    edited April 2021
    The reason you can't enter a manual transaction into the loan's register is because you converted the loan to automatically be updated by the financial institution holding the loan.  In that case you have no access to the loan's register.  The theory is that you don't need a loan register because your loan will always be correctly stated because the financial institution will always be sending you correct information.  Sometimes that theory doesn't work, for some reason.  (There's more than a few posts in here from users where their loan is shown as "paid off" when that's not the case.)
    You can convert this loan back to a manual loan as described here:
    I really see no point in making a HELOC a downloading loan as a HELOC is more akin to a credit card account than a normal amortizing mortgage or some other loan.  You initiate draws and you initiate pay downs.  Depending on the structure of the HELOC, about the only thing the financial institution controls would be interest charges that get added to principal and that's easily handled with manual entries.
  • delu723
    delu723 Member ✭✭
    Sure enough, deactivating online services returned the account to manual data entry.
    However, one would think that the functionality should work as advertised. It's just convenient to be able to download transactions.