CC-502 Connection problem Founders Federal Credit Union

When choosing an option to receive a secure access code, Quicken shows incorrect options. Land line phones are shown as "sms" and txt cell phones show as "text to" rather than "sms". I have spoken with the program director at Founders and their records are correct - the problem is with Quicken.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @JChris,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this error-specific support article regarding error CC-502.

    As stated at the bottom of the article, If the error persists after 24 hours or more, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.

    Please click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • JChris
    JChris Member ✭✭
    My original problems securing a secure access code have been partially resolved.
    The option “text to (xxx) xxx-0862” is OK. But the second option “sms to (xxx) xxx-7607” is in error. 7607 is voice mail NOT txt. Quicken has set this incorrectly as”txt“
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