The loan payment register has stopped showing my payments (but does show the current loan balance)

Craignv

Quicken all of a sudden stopped my payment register on a loan that has been in the app for several years. Previously when I clicked on PAYMENT DETAILS, I would see the register with all my payments showing. Now, with no changes made to anything I Payments remaining and options to see the payment schedule but none of my past payments. Anybody else have this problem?

NotACPA

OK, more info needed in order to assist you.

• What Q product are you running, and what BUILD of that product?  Also, what's your "Membership Valid Thru" date?  All of this can be found at HELP, About Quicken
• Have you recently enabled downloads into this loan?
• WHERE are you seeing the "current balance"?

Craignv

Version R32.12
Build 27.1.32.12
Valid thru: June 30th 2021
The account has been enabled for downloads since the loan was originated over 5 years ago. Under current balance I am seeing the balance of the loan only (it seems to be trailing what my bank is showing by a month)

Craignv

I am seeing the current balance as a header under LOAN BALANCE

Quicken_Tyka

Hello @Craignv

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to initiate a screen share to view the issue in real-time.

Thank you,

-Quicken Tyka

brftadpole

UPDATE: I discovered that when I removed the web connect option the transactions will display.

I am also having this problem. Quicken Deluxe, Version R47.15, Build 27.1.47.15. This is a new loan that I set up in December 2022. The old, closed loans show the payment transactions when I select Payment Detail.