Quicken Mobile not syncing with Regions Bank

Regions Bank changed their login in January 2021. Quicken Desktop works fine but the Mobile App won't sync with Regions (Just like USAA that they just fixed). When you swipe Fix It you get "Enter Your Credentials" and then "Continue". It won't update from Regions.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Tman,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile/Web app(s)
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. Wait for the sync reset to finish
    7. Navigate to the Mobile & Web dropdown menu 
    8. Select Cloud Sync to resync your data and to make sure no errors occur
    9. Wait for it to finish syncing 
    10. Sign back in on your Quicken Mobile/Web app(s)
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • Tman
    Tman Member ✭✭
    Thanks @Quicken Anja, That doesn’t work. Regions changed their login like USAA did And blew up the connection. Quicken needs to contact them like they did USAA for resolution I’m thinking. I use direct connection for desktop but mobile uses web connect
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