Renewal Issue
KIU
Member ✭✭
My credit card declined the renewal and I received an email to confirm my credit card details. I did but Quicken didn't try to take the money a second time and instead just cancelled my subscription 24 hours later. I have now purchased a new subscription.
For any "not in person" payments most credit card companies (all three that I use) decline the initial payment. I receive a text message from my financial institution asking if I made the payment and I replied to say it was legitimate. I then receive a follow up message to say please retry the payment.
This is the new normal. Quicken needs to update their renewal processes or they will lose a lot of customers. Either ask customers to log on and renew or expect to process a payment twice.
For any "not in person" payments most credit card companies (all three that I use) decline the initial payment. I receive a text message from my financial institution asking if I made the payment and I replied to say it was legitimate. I then receive a follow up message to say please retry the payment.
This is the new normal. Quicken needs to update their renewal processes or they will lose a lot of customers. Either ask customers to log on and renew or expect to process a payment twice.
2