RBC connect error - returns CC-501

hobbit

Quicken Home & Business, Canada Edition, vR32.10.27.1.32.10, Windows 10
My Chequing Acct and Visa Acct suddenly stopped downloading from RBC website ( in fact QKN could no longer connect to RBC's website). Followed instructions to deactivate the accounts, then tried to add the accounts...QKN showed CC-501. This was a known issue and flagged by QKN in March'20 (search for "RBC download error"), but seems to have been closed. Any ideas how to fix?

Quicken Anja

Hello @hobbit,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

Please, click here to review Quicken Support's hours of operation.

hobbit

20210510: Just spent 3.5hrs chatting with QKN Support. No resolution to the problem: still cannot connect to RBC. In the end, the Agent viewed the log files and decided the problem was Error Code 323. He said "Unfortunately, there is no resolution for this issue currently (323)...We are already working on the resolution." Q - When will it be resolved? A - No idea. Q - will Quicken contact me when it is resolved? A - No - keep an eye on the Community.

Gagnon230

cc 501 response means "not implemented", and is usually taken to mean that the server didn't understand the HTTP method that you used (e.g. get, post, etc).

I don't recognise ClientHttpRequest , but you have a line that says

connection.setRequestMethod("GET");
and then a line that says

input = postRequest.post();
I'm not sure what post() actually does, but does that mean send a POST request? If so, then that contradicts the GET specified in the first line.

Either way, the server is saying that it doesn't under the GET or the POST method, whichever one your code is actually sending. You need to find out what method the server does support for that URL, and use that.

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Quicken Anja

Hello @hobbit,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

Please, click here to review Quicken Support's hours of operation.

hobbit

20210510: Just spent 3.5hrs chatting with QKN Support. No resolution to the problem: still cannot connect to RBC. In the end, the Agent viewed the log files and decided the problem was Error Code 323. He said "Unfortunately, there is no resolution for this issue currently (323)...We are already working on the resolution." Q - When will it be resolved? A - No idea. Q - will Quicken contact me when it is resolved? A - No - keep an eye on the Community.

hobbit

And thank you Anja and Gagnon for your responses!

rhains

I am having the exact same problem.