Repeating Online Payments Show Up Twice

Hello,

How do I fix Repeating Online Payments showing up twice in the register? Usually, when the bill is paid, the second payment disappears, but in the meantime, the register totals are wrong by the repeated amount. One of the payments has a check number associated with it. The other does not.

Quicken Deluxe Version: R33.19, Build 27.1.33.19 on Windows 10 Enterprise.

Things I have tried:

1. Validate and Super Validate the file.
2. Delete from Quicken, set it up as autopay from my Bank of America account, and synchronize the account. It shows up twice.
3. Delete autopay at Bank of America, set it up as Repeating Online Payments in Quicken, synchronize the account. It shows up twice.

Only one payment is noted in the Payment Center at Bank of America.

About six months ago, a Quicken phone support person helped me to fix the issue (but I did not write down the steps). Suddenly, after a recent update, this is showing up again.

Any help to resolve this would be appreciated.

Thank you.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 9
    Hello @TPM,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please tell us which version release of Quicken you have currently running?
    • Help > About Quicken

    Also, have you tried simply deleting one of the duplicates to see whether or not it will keep the one that was not selected for deletion? First, I recommend saving a backup before trying this (just in case). Then, please follow the instructions provided below.
    1. Navigate to the Bills & Income tab.

    Quicken Bill Pay Discontinuation Payments and Reminders

    1. Click Manage Manual Bills and Income.

    Quicken Bill Pay Discontinuation Payments and Reminders

    1. Navigate to the All Bills & Deposits tab.
    2. Right-click the repeating online bill(s) or reminder(s) that generates a Bill Pay payment.
    3. Select Delete this instance and all future instances
    4. Click OK
    Let us know how it goes! 
    -Quicken Anja
  • TPM
    TPM Member
    As noted in my original message, it is Quicken Deluxe Version: R33.19, Build 27.1.33.19.

    I did the above recommendation and it simply eliminates the bill entirely and it is cancelled. I want to pay the bill and have Quicken do it automatically. However, when I try, it leaves TWO records in the register.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 11
    @TPM Thank you for the additional information, though I apologize for the delay in my response.

    Next, if you haven't already, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Validate and Repair...
    4. Select Validate file
    5. Click OK
    6. Close the Data Log
    7. Close Quicken (leave it closed for at least 5 secs)
    8. Reopen Quicken and see if the issue persists.
    You can also try to Super validate by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

    Let us know how it goes!
    -Quicken Anja
  • TPM
    TPM Member
    As indicated in my original message, I have already done validation and super validation multiple times. It still doesn't work.
  • Quicken Anja
    Quicken Anja Moderator mod
    In that case then, next, if you haven't already, I suggest you create a copy of your data file first in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file again in the copied file by following the steps below. However, I do again recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate again in the copied file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • TPM
    TPM Member
    Did everything you suggested. The double entry remains. Validation and super validation returns no errors.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @TPM

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

     

    Being that the issue you are experiencing can have multiple causes-- It may be best for you to contact Quicken Support instead as you may need troubleshooting done in order to have this successfully resolved. They also have the ability to screen share with you (if you feel comfortable doing so) and will be better equipped to help you accomplish and set up what you need.

     

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco

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