Quicken WIndows Stopped Working- Debug

Using Quicken For Windows having installed the latest automatic update.

I just uploaded a payment and Quicken closed. Tried to reopen and got a message "Windows has stopped working" - After reporting the error to Microsoft, I get a window "A problem has caused the program to stop working correctly . . ." with choices of Debug and Close Program - Choosing Debug gets a window that Visual Studio Just in Time Debugger - An unhandled win32 exception occurred in qw.exe [21732] - and lists "New Instance of Microsoft Visual Studio 2010 as a debugger. Clicking on using that gets a window that says "Invalid License Data - reinstall required"
Any assistance will be appreciated.
Thanks in advance.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @LWS,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Let us know how it goes!
    -Quicken Anja
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