problems setting up RBCbank US with US Quicken

I've tried repeated attempts to add my RBC Bank - Online Banking to my US Quicken. Each time I get an 'Oops. Did you mistype your login?' with suggestion I have incorrectly entered login or to reset password. I have retried and even reset password to no avail.

I notice that Quicken shows the RBC website as rbcroyalbank.com and when I link, it is taking me to the Canada site for RBC. I am in FL. I believe the US site is rbcbank.com.

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @User in Tampa

    Thank you for taking the time to visit the Community to post your issue although, I apologize that you have not received a response.

    I have taken a look at the website and while  rbcroyalbank.com  is the Canadian site, that site also offers a toggle to the US site. The URL listed is not always the one used to connect.

    Have you tried connecting through any of the other options listed in the bank list? If so and you get the same response, I would recommend contacting RBC? 

    Financial institutions may require an enrollment or special login to connect. 

    Please let us know what you find!
    -Quicken Tyka

    ~~~***~~~
  • User in Tampa
    User in Tampa Member
    edited May 2021
    Tyka, the other RBC options do not work and the obvious one is Online Banking which was my first chouice. Others appear to be investing related.

    On the point on special access required by Bank, I was able to successfully connect, add, and download transactions using Mint.com account. They identify as "RBCBank - USA". No issues with [Removed]

    To restate, I am using Quicken US version to access the US based RBC accounts which are in $US.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    @User in Tampa I've been digging thru my copy of FIDIR.TXT (a Quicken program file that lists all of the banks that have agreements to download into Q).
    All of the listings for either RBC or "Royal Bank" appear to point to that Cdn website.
    SO, I believe that it's up to RBC to inform Quicken/Intuit of what info should be used to connect Q US to RBC US.
    Only RBC can provide that info.  Try contacting them to explore the issue.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • User in Tampa
    User in Tampa Member
    My communication with them was not too successful. At first they thought I wanted to download statements and when explained and asked for escalation to their Online Banking support, the response was that it is not supported due to potential for fraud. This even though I shared with them that RBC allows connection for other RBC services. I didn't get anywhere - no issues since I have many other choices for US banking that work.
  • User in Tampa
    User in Tampa Member
    edited May 2021
    I'm also not giving a high score to Quicken to help resolve. I had hoped that with this new subscription based model, Quicken would go the extra mile to identify and resolve with financial institutions directly to ensure that customers would not be placed in the middle to solve problems with banks relating to Quicken when often those support staff are not aware of what Quicken is or how it works.

    To see that an advertsiing based solution like [removed] has been able to solve with banks such as RBC US points this out.
  • marinka_st
    marinka_st Member
    I am having the same issue. Initially, I was able to set up by RBC Bank (US) account through the "RBC Banking - Online Banking" option in the bank selector. However, a few months after, when my credit card account number was changed - I was not able to update it in the Quicken settings. Now, after I had to change my online banking password - Quicken stopped connecting to the checking account as well. I get the same error as the OP when putting in the originial password. It is clear that the connection is possible; it was there up until the password update. However, right now something is not working and there is no information on how to fix it.
  • TomCanty
    TomCanty Member
    I just bought Quicken for Windows subscription. When I try to connect an account in the software during setup, I type in "rbcbank.com" and the application shows "Alabama Exchange Bank" and the phone number for the Alabama Exchange Bank in Tuskegee.

    RBC USA is most definitely in the state of Georgia, not Alabama.
  • TomCanty
    TomCanty Member
    > @TomCanty said:
    > I just bought Quicken for Windows subscription. When I try to connect an account in the software during setup, I type in "rbcbank.com" and the application shows "Alabama Exchange Bank" and the phone number for the Alabama Exchange Bank in Tuskegee.
    >
    > RBC USA is most definitely in the state of Georgia, not Alabama.

    However, I must mention that when adding RBC Canada Online, it successfully identified my RBC USA (Georgia) accounts because my accounts are linked.
  • Harleycrazy
    Harleycrazy Member
    My Canadian RBC account is linked to my U.S. RBC account, however it did not identify the US account. Thought I could manually download transactions....doesnt even look like that is an option. very disappointing. MINT may be the way to go