ONGOING: 7/20/21 CC-501 Errors Returned for Multiple Financial Institutions

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
We are investigating reports of some Users receiving a CC-501 or 'ccscrape.176' error when attempting to add or update accounts from multiple credit union financial institutions.

We have opened an escalation with our service providers and are working with them to resolve these errors are quickly as possible.

If you would like to be automatically notified as more updates and/or a resolution becomes available, please 'bookmark' this alert by clicking the bookmark icon in the upper right.

Thank you!

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 9
    ONGOING: 6/9/21

    This is still ongoing with no ETA available at this time. Thank you for your patience.
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited June 18
    UPDATED 6/15/21

    This issue is impacting several different credit union financial institutions and while work is still in progress to resolve this error for all affected users, many financial institutions have restored connections and are successfully updating.

    If you haven't yet attempted to add or update accounts, please try once more, although if a CC-501, 'ccscrape.176', or 'invalid Wareki year' error still occurs, we apologize and request your continued patience while we are working as quickly as possible to resolve this matter for all. 

    To continue receiving updates and/or a resolution on this issue, be sure to 'bookmark' this alert by clicking the bookmark icon in the upper right.

    Thank you!

  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited July 20
    UPDATE 6/18/21

    Currently known affected Financial Institutions:
    • Small Business Bank 
    • Harborstone Credit Union 
    • New Bank of Canada - New logi 
    • Bethpage FCU 
    • UniBank (MA) 
    • United Nations FCU 
    • Bank United 
    • Tennessee Valley FCU - Business 
    • West Texas National Bank TCM 
    • Miami Firefighters Federal Credit Union
    • Lexus Financial Services (New, added 6/24/21)
    • Stifel Nicolaus (New, added 7/14/21)
    • BSI Financial Services (New, added 7/16/21)
    • Merrick Bank Credit Card New, added 7/19/21)
    • First Citizens Comm Advantage (New, added 7/20/21)
    Recently Resolved Financial Institutions:
    • BSI Financial Services
    • Harbor Freight Tools CC
    • Ford Credit Union
    • Golden 1 Credit Union
    • Financial Resources Federal Credit Union
    • County Bank (Rehoboth Beach, DE)
    • Bethpage FCU
    • Miami Firefighters Federal Credit Union
    If you are experiencing a CC-501/ccscrape.176 or "invalid Wareki year" with a financial institution not part of the above, currently affected financial institutions, please be sure to contact Quicken Support to add your information and financial institution to the ongoing escalation.

    Thank you!
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