you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with the one step update. Could we get more information about the issue. Is it getting stuck or is it not downloading all accounts? Does it download some or just give out errors each time you try downloading? How long has this been happening?
With more information we'll see what we can do in order to resolve the issue you're having. If you have any additional information as well that will help in figuring out exactly what's causing the issue.
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